By following The Miles Way, businesses can effectively mitigate risks, strengthen customer relations, establish sustainable cost-effective practices, and cultivate a resilient IT environment primed for growth, scalability, and adaptability. With The Miles Way, organizations can unlock the full potential of ITIL and achieve tangible benefits. Our approach empowers businesses to create predictable IT environments, streamline operations, and optimize efficiency, ultimately delivering unparalleled customer service. Recognizing the increasing importance of integrating IT across business units, The Miles Way ensures that innovation remains at the forefront. Building upon the latest iteration of ITIL, ITIL 4, we place a strong emphasis on agility and flexibility, enabling IT departments to meet evolving business demands and surpass customer expectations.
Centralized helpdesk
24/7/365 Support
Access to certified engineers and dedicated technicians
Self-service portal for ticket management
Call dispatch capabilities for on-site repairs
ITIL best practices
Cloud-based centralized end point management
Automated desktop lifecycle management
Vulnerability management - Patch updates and firewall management
Software deployment
Asset and power management
Network management with visibility to availability, performance, and fault monitoring
Access to network devices using SNMP
Automated reporting and alerts for fault and threshold breaches
Centralized switch port and IP address management
Single platform for Wi-Fi service management
Performance and fault monitoring
Automated performance metrics for applications and servers
Application support including "how-to-services" self-service and advisory support
Support for over 50 different application servers, databases, middleware and web and exchange servers
24/7 proactive monitoring
Availability, performance and fault monitoring for server computing infrastructure
Automated monitoring of critical services (including the web, FTP, DNS, DHCP, etc.)
Single management console for all mobile devices
Support for laptops, desktops, tablets, smartphones and applications on all platforms including iOS, Android, Win8 and RIM
BYOD Management
Remote and automatic management capabilities
Automated performance, alerts, and compliance reporting
Monitoring and alerts for servers, desktops, tablets and network devices
Preventive maintenance
Patch management and AV updates
Asset reporting
Backup of network device configuration
Executive dashboard
Managed Security Services
24/7/365 SOC
Next Gen End Point Detection Platform
Dark Web Monitoring
Intrusion Detection
Security Awareness Trainings
SIEM & Log Management
Email Protection
Cloud Backups
Advanced AV Equipment
Integrated Solutions
Remote Management
Custom Design
Support and Maintenance
Reach out to us and let's connect. Accelerate your growth with Miles Enterprise Solutions.
